1. About our store and these terms

Welcome to Apsara Book Stall, Bapatla, Andhra Pradesh 522101, India. These terms explain the use of our website, customer account and online ordering for books and stationery. By placing an order, you agree to the terms applicable at the time of purchase. Nothing here limits rights that cannot be excluded under applicable Indian consumer law.

2. Products, prices and placing orders

Product availability, descriptions and images are provided to help you shop; colours and packaging may vary. Prices are shown in Indian rupees (₹). Any applicable discounts, taxes, fees and final payable amount are shown in the cart or checkout before you place your order.

Submitting an order sends us your request. We may need to confirm stock and fulfilment details. If an item is unavailable or an evident pricing or listing error affects your order, our store team will contact you to discuss a correction, replacement, cancellation or applicable refund. We will not silently substitute a different product.

3. Store pickup and collection

Our online checkout currently offers Store Pickup at Apsara Book Stall, Bapatla 522101. A delivery or shipping service is not included unless it is explicitly offered at checkout. Wait for the store’s ready-for-pickup confirmation before visiting. Bring the order number and any verification requested by staff when collecting your items.

The order status (for example, Confirmed, Preparing, Ready for Pickup or Completed) reflects the updates recorded by our store team. Pickup hours and the time your order will be ready are communicated by the store; they are not guaranteed by a progress animation.

4. Payments and order confirmation

Available payment choices are displayed at checkout and may include payment at pickup. For online payment options, your bank or payment provider may have additional terms. Keep your order confirmation and payment reference. If you are charged but the order does not appear, contact the store with the order number or transaction reference; do not share your UPI PIN or banking password.

5. Cancellations, returns and refunds

Where available, you may request cancellation through My Account while the order is still eligible, generally before it is ready for pickup. Once an order is ready or collected, contact the store so that we can assess the circumstances and your rights. A cancellation request is not an automatic refund confirmation.

If you receive a wrong, damaged or defective product, please contact us promptly with your order number and relevant details. Returns, replacements and refunds will be assessed under applicable law and the product’s condition, not under a blanket “no returns” rule. When a refund is due, our team will confirm the method and processing status; bank and payment-provider processing times may vary. Paid orders require refund coordination with the store.

Nothing in these terms reduces statutory consumer remedies or manufacturer warranties where applicable.

6. Offers, coupons and Apsara Rewards

Coupons have specific eligibility, validity dates and product restrictions shown with the offer or at checkout. Offers may not combine unless the checkout permits it. Apsara Points may be earned on eligible purchases after an order is completed; the available balance, redemption value and any restrictions are shown in the Rewards experience. Pending points are not yet available for use. Points are promotional benefits rather than cash unless expressly stated otherwise.

7. Accounts, reviews and appropriate use

Keep your login details confidential and provide accurate checkout contact details so we can contact you about orders. Please do not use the website to place fraudulent orders, misuse coupons or interfere with other customers. If reviews or product requests are enabled, share lawful, relevant material without other people’s sensitive information; we may moderate abusive or misleading submissions.

8. AI search, recommendations and third-party services

Apsara AI, voice search, images and product recommendations are optional shopping aids and may make mistakes. Verify names, quantities, prices and the contents of your bag before submitting an order. External services, such as payment processors or messaging platforms, may apply their own terms. See our Privacy Policy for how personal information is used.

9. Website changes and service availability

We may improve the website, update product listings or change optional features. We aim for an accessible and reliable service, but brief interruptions can happen. Material changes to these terms apply prospectively as required by applicable law; they do not erase rights or commitments arising from existing orders.